Softplay Terms & Conditions

We are Wonder World Soft Play, a company registered in Scotland under number SC461409 with our registered offices located at 99 Middlesex Street, Glasgow, G41 1EE. We would like to draw all customers attention to the following relevant Terms & Conditions.

Definitions

When the following words are used in these terms (as defined below), this is what they will mean:

• Activity: the services that are provided to you as set out in the booking and shall be construed accordingly
  Activity Standards: means the standards of play located at www.wonderworldsoftplay.co.uk/playstandards
• General Booking: your order for play on our site and “Booked” shall be construed accordingly
  Booking Form: means the form you complete on Our Site to submit a Booking;
• Party Booking: your order for a party on our site and “Booked” shall be construed accordingly
  Booking Form: means the form you complete on Our Site to submit a Booking;
• Our Site: means our website located at www.wonderworldsoftplay.co.uk
• Participant: means an individual who takes part in the “Activity”
• Organiser: means the individual who booked the party
• Privacy and Cookie Policy: means our privacy and cookie policy located at www.wonderworldsoftplay.co.uk/privacy-cookie-and-terms-of-use
• Terms: these terms and conditions together with our Privacy and Cookie Policy and Terms of Website Use
• Terms of Website Use: means our terms of website use atwww.wonderworldsoftplay.co.uk
• We/Our/Us: means Wonder World Soft Play

PRIVACY, COOKIES AND TERMS OF USE

 Privacy Policy

This privacy policy sets out how Wonder World Soft Play uses and protects any information that you give when you use this website. Wonder World Soft Play is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Wonder World Soft Play Ltd , a company with the registered number SC461409 and registered office is located at: Oakfield House, 378 Brandon Street, Motherwell, ML1 1XA

Wonder World Soft Play Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

We may collect the following information:

• Name
• Contact information including email address and mobile number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

 What we do with the information we gather

• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.
• We may contact you by text, call or email only.
• We may use the information to customize the website according to your interests.
• We may use, should you agree, your contact telephone number and e-mail to send you customer service survey’s from a third party company.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Credit Cards

We do not store credit card details.

Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected]
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
• You may request details of personal information which we hold about you under the Data Protection Act 2018 and GDPR. A small fee will be payable. If you would like a copy of the information held on you please write to: – Wonder World Group, 99 Middlesex Street, G41 1EE.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

All credit card details are entered on a secure page and are transferred using the SSL encryption method.

Wish to stop receiving communications from us?

Please email [email protected] or use the opt out options provided within the communication sent.

Party terms

1. Our contract with you

1.1 These terms tell you information about Us and the legal terms and conditions upon which:

(a) you can make a Party Booking (b) we supply the Party to you and any Participant.

These Terms will apply to any contract between us for the supply of the Party by Us to the Organiser and any Participant (Contract).

1.2 Please read these Terms carefully and make sure that you understand them. You will be asked to agree to these Terms along with our General Terms before making any party booking. Please also read our Play Standards.

1.3 We amend these Terms from time to time as set out in clause 10. Every time you submit a Booking to us, please check these Terms to understand the terms which will apply at that time. These Terms were most recently updated on 09/05/2022

1.4 When you submit any Party Booking to us, this does not mean we have accepted your Party Booking. Our acceptance of a Party Booking will take place as described in clause

1.5 If we are unable to provide the Party, we will inform you of this and the booking will not be processed.

1.6 These Terms will become binding on you, any Participant and us when we issue you with a written acceptance of a Party Booking, at which point a Contract will come into existence between you, any Participant and us.

2. Party payment terms

2.1 The prices of the Party Booking will be as quoted on Our Site at the time you submit a Party Booking. We take all reasonable care to ensure that the prices of the Party are correct at the time when the relevant information was entered onto Our Site. However please see clause 2.3 for what happens if We discover an error in the price of the Party you have Booked.

2.2 Prices for Our Parties may change from time to time, but changes will not affect any Party Booking you have already made.

2.3 The price of the Party includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom. However, if the rate of VAT changes between the date of the Party Booking and the date of performance of the Party, we will adjust the rate of VAT that you pay, unless you have already paid for the Party in full before the change in the rate of VAT takes effect.

2.4 Your full payment secures your Party Booking. No deposits will be taken.

2.5 Wonder World reserves the right to refuse extra party guests on arrival if we have not been notified 5 days in advance/you have reached your maximum capacity for your party room. In the event that you have not reached your maximum capacity and we are able to accommodate, unnotified additional guests will be charged at the full party guest price.

2.6. All Party Bookings require a minimum of 10 children (including the birthday child). The maximum number of guests is dependent on the venue’s capacity. A maximum of 10 additional accompanying adults will be permitted in the party room as well.

2.6.1 If you are unsure of the final number of guests attending, please add the minimum or expected number of guests that will attend when you book your party and notify customer service at [email protected] or 2.6.1 If you are unsure of the final number of guests attending, please add the minimum or expected number of guests that will attend when you book your party and notify customer service at [email protected] or the the venue directly as soon as you have numbers confirmed. Full refunds will not be given for non-attending guests if it’s within 5 days of the party or on the day of the party

2.7 It is your responsibility to ensure you complete a Birthday Party form that can be found on the website and your booking confirmation email to confirm any dietary requirements and food preferences. If you do not complete this form 5 days in advance of your party booking, we will assume that you have no preferences or dietary requirements.

3. Discount and offer terms

3.1 Party Booking payment must be paid in full in order to receive any discount or offer.

3.2 Discounts and offers may have an expiry date. After this expiry date the offer or discount will not be valid.

3.3 All discounts and offers are subject to availability.

3.4 All discounts and offers are subject to General Terms, Party Terms and specific terms of discount or offer. When making a Party Booking using a discount or offer you are agreeing to all of these terms. Please read all terms before making your Party Booking.

3.5 Wonder World reserve the right to withdraw any offer or discount with notice.

4. Your rights to cancel and applicable refund

4.1 Cancelling any Party Booking less than 4 weeks before your Party Booking date (and not re-scheduling the party) will result in the forfeit of 50% of your full payment.

4.2 If you wish to re-schedule your party, we will need at least 14 days’ notice. In the event that this notice is not provided, Wonder World reserve the right to charge an additional fee. Any Rescheduled party is subject to availability and must take place within 6 weeks from the cancellation date.

4.3 Cancellation of your party providing us less than 24hrs notice will be referred to the site Manager who will reserve the right to offer an alternative party date. No refund will be given.

4.4 In the extreme circumstance of a COVID-19 outbreak in the area and WonderWorld are required to close, we will endeavour to either reschedule your party when it is safe to do so or refund your party booking in full.

4.4.1 If the birthday child tests positive for COVID-19, please notify WonderWorld as quickly as possible either through email [email protected] or contact the venue directly. We will then look to reschedule your party booking.

4.5 In the unfortunate instance some of your guests are unable to attend on the day of your party, you may be entitled to a partial refund. This will be the equivalent of a peak play session ticket at the venue and the partial refund will only apply for a maximum of 5 non-attending guests, permitting a minimum of 10 guests have already been paid for. This balance will only be placed on a physical gift card, or put towards party add-ons. If the number of guests falls below 10, a refund will not be issued for those who cannot attend.  

5. Party extras

5.1 All party extras (sweet cones, party bags or adult buffets) must be requested and paid for in full no less than 5 days prior to the Party Booking date. This includes any amended dietary requirements. WonderWorld have the right to refuse these extras without sufficient notice period.

6. Party organiser responsibility

6.1 The person booking the party, there after known as the Organiser, must join our Roller registration system, if not already on our system.

6.2 It is the responsibility of the Organiser to inform party guests to arrive on time/no more than a few minutes before the party start time. We are unable to offer additional play time to late comers.

6.3 Parent guests who bring any siblings that are not part of the party will be charged at our standard admission prices on the day.

6.4 All Parent and Guardians Guests are responsible to adhere to our General Terms including our Play standards.

6.5 The Organiser must ensure all party children are collected by a parent or guardian at the end of the allocated party time.

6.6 The Organiser should provide candles and birthday cake. The party host will light the candles and cut the cake if requested to do so during booking confirmation. Please ensure that your shop-bought or homemade cake is considerate to other guests’ allergies and dietary requirements and you can provide a list of ingredients included with potential allergenic ingredients emphasised, if necessary. Please not not bring sparkler candles or firework candles as these are a health & safety and fire hazard. 

7. Party host responsibility

7.1 The Party Host will meet and greet guests on arrival. They are unable to wait for any guests who do not arrive on time.

7.2 The Party Host will serve the food to the children in the party room. They will also interact with the children and are there to ensure both adults and children have a great time.

 8. Party policies and procedures

8.1 Helium balloons are only permitted in party rooms. However, they must be brought into the venue in a bag and tied down with a secure weight. The balloons must be handed directly to your party host upon arrival who will take these to your party room and the party host will also take these from the party room to the door as well upon exiting the venue.

8.2 Management reserve the right to change the party room allocated at the time of booking without prior notice.

8.3 Wonder World may from time to time close rides, play frame slides and other equipment. We will endeavour to inform you of any closed sections prior to the party.

 9. Party feedback and complaints

9.1 We may send you a party customer service feedback questionnaire by email 48 hours after the event. We may also call you to discuss any feedback given.

9.2 In the unlikely event that you have a complaint please contact the venue directly or email [email protected]

General terms

1. Our contract with you

1.1 These terms tell you information about us and the legal terms and conditions upon which:

(a) you can make General Booking; and

(b) We supply the Activity to you and any Participant.

These Terms will apply to any contract between us for the supply of the Activity by Us to you and any Participant (Contract).

1.2 Please read these Terms carefully and make sure that you understand them, before making a General Booking on Our Site. Please note that before making a General Booking you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to make a General Booking on Our Site.

1.3 We amend these Terms from time to time as set out in clause 11. Every time you submit a General Booking to Us, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 12/02/2018.

1.4 When you submit a General Booking to Us, this does not mean We have accepted your General Booking. Our acceptance of a General Booking will take place as described in clause 1.5. If We are unable to provide the Activity, We will inform you of this and We will not process the Booking.

1.5 These Terms will become binding on you, any Participant and Us when We issue you with a written acceptance of a General Booking, at which point a Contract will come into existence between you, any Participant and Us.

1.6 We shall assign a booking number to the General Booking and inform you of it when We confirm the General Booking. Please quote the booking number in all subsequent correspondence with Us relating to the Booking.

2. Use of our site

2.1 Your use of Our Site is governed by Our Privacy and Cookie Policy and Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

3. How we may use your personal information

3.1 We only use your personal information in accordance with clause 4.2 of these Terms and Our Privacy and Cookie Policy. Please take the time to read Our Privacy and Cookie Policy, as it includes important terms which apply to you.

3.2 We will use the personal information you provide to Us to:

3.3 We will not give your personal data to any third party other than that stated above.

4. The activity

4.1 We will make every effort to supply the Activity in accordance with the General Booking.

4.2 Activities are delivered by individual employees and we may have to cancel or reschedule an Activity where required due to an event outside our reasonable control, such as technical problems, illness or travel delays. We will contact you as soon as reasonably possible if this happens.

4.3 In the unlikely event that there is any problem with the Activity: (a) Please give Us a reasonable opportunity to rectify any problem; and
(b) We will use every effort to rectify any problem as soon as reasonably practicable.

4.4 As a consumer, you have legal rights in relation to the Activity not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

5. Price of activity

5.1 The prices of the Activity will be as quoted on Our Site at the time you submit a General Booking. We take all reasonable care to ensure that the prices of the Activity are correct at the time when the relevant information was entered onto Our Site. However please see clause 5.4 for what happens if We discover an error in the price of the Activity you have Booked.

5.2 Prices for Our Activities may change from time to time, but changes will not affect any General Booking you have already made.

5.3 The price of the Activity includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom. However, if the rate of VAT changes between the date of the Booking and the date of performance of the Activity, We will adjust the rate of VAT that you pay, unless you have already paid for the Activity in full before the change in the rate of VAT takes effect.

5.4 Our Site contains a large number of Activities. It is always possible that, despite Our reasonable efforts, some of the Activity on Our Site may be incorrectly priced. If We discover an error in the price of the Activity you have Booked We will contact you in writing to inform you of this error and We will give you the option of continuing to purchase the Activity at the correct price or cancelling your Booking. We will not process your General Booking until We have your instructions. If We are unable to contact you using the contact details you provided during the Booking process, We will treat the General Booking as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Activity to you at the incorrect (lower) price.

 6. How to pay

6.1 You can only pay for the Activity using a debit card or credit card. We accept all major credit and debit cards.

6.2 Full payment for the Activity is in advance. We will not charge your debit card or credit card until We confirm your Booking

7. Your rights

YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

7.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause.

7.2 This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive the Activity, you can notify Us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

7.3 Before We begin to provide the Activity, you have the following rights to cancel a Booking, including where We change these Terms under clause 11 to your material disadvantage:
(a) you may cancel any Booking for fewer than 10 Participants by providing Us with no less than 48 hours notice before the start of the Activity by contacting Us. We will confirm your cancellation in writing to you;
(b) you may cancel any Booking for 10 or more Participants by providing Us with no less than 4 weeks’ notice before the start of the Activity by contacting Us. We will confirm your cancellation in writing to you;
(c) if you cancel a Booking under clause 9.2(a) or clause 9.2(b) and you have made any payment in advance for the Activity that have not been provided to you, We will refund these amounts to you.

7.4 Once we have begun to provide the Activity to you, you may cancel the Contract with immediate effect by giving Us written notice if:
(a) We breach the Contract in any material way and We do not correct or fix the situation within 5 days of you asking Us to in writing;
(b) We go into liquidation or a receiver or an administrator is appointed over Our assets;
(c) We change these Terms under clause 11 to your material disadvantage.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form when you login to your account at www.wonderworldsoftplay.co.uk. If you use this method We will provide you with written confirmation that we have received your cancellation.
You can also e-mail us at [email protected] or contact the Booking site by telephone or address. If you are e-mailing Us or writing to Us please include details of your Booking to help Us to identify it. If you send Us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send Us the e-mail or post the letter to Us. For example, you will have given Us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail Us before midnight on that day.

7.5 In the event that a refund is due to you under these Terms, We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Activity We may refund you in vouchers.

8. Our right to vary these terms

8.1 We amend these Terms from time to time. Please refer to clause 2.3 to see when these Terms were last updated.

8.2 Every time you make a Booking on our site, the Terms in force at the time of your Booking will apply to the Contract between you and us.

8.3 We may revise these Terms as they apply to your Booking from time to time to reflect the following circumstances:

(a) changes in relevant laws and regulatory requirements;

8.4 If we have to revise these Terms as they apply to your Booking, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Activity or just the Activity you have yet to receive. If you opt to cancel, we will arrange a full refund of the price you have paid.

9. Our rights to cancel

9.1 We may cancel a Contract for the Activity at any time with immediate effect by giving you written notice if you breach a Contract or the Activity Rules in any material way.

10. Our liability

10.1 We do not exclude or limit in any way Our liability for: (a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

10.2 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence. We are not responsible for any loss or damage that is not an obvious consequence of Us breaching the Contract or not contemplated by you and Us at the time We entered into the Contract.

10.3 Please look after your belongings carefully when you visit our locations. We are not responsible for the loss or damage to any valuables, cash or other items belonging to you or any persons accompanying you while you are visiting any of our locations.

11. Communication

11.1 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.

11.2 You may contact Us as described in clause 7.4.

12. Other important terms

12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on Our Site if this happens.

12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

12.3 Your rights under the Terms shall extend to any Participant but such extension shall not affect Our rights to terminate or vary any Contract in accordance with the Terms.

12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.5 If We fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

12.6 These Terms are governed by Scottish law. This means a Contract for the Activity through Our Site and any dispute or claim arising out of or in connection with it will be governed by Scottish law. You and We both agree to that the Scottish Courts will have non-exclusive jurisdiction. However, if you are a resident of England, Wales and Northern Ireland you may also bring proceedings in England, Wales and Northern Ireland.

Gift voucher terms

1 Gift Vouchers can be purchased online or at a Wonder World Soft Play location

2 Gift Vouchers can be redeemed against General Admission, Parties or Purchases at our Cafe at one of our Wonder World Soft Play locations.

3 You can combine Gift Vouchers with other payment methods (cash or card)

4 Multiple Gift Vouchers can be used at the same admission time, but can only be used at the venue is purchased from.

5 One Gift Voucher can be used for multiple children.

6 Gift Vouchers are non-refundable and cannot be exchanged for cash or credit.

7 Gift Vouchers cannot be used in conjunction with any other discount or offer.

8 We are not responsible for any lost or stolen Gift Vouchers.